Simon Worthington Simon Worthington Simon Worthington Simon Worthington

How to design better spreadsheet templates

Point 4 of the Service Standard requires that you "make services simple to use" – and that applies to spreadsheet templates too, so let's start the conversation about how to do spreadsheet templates well. If you're going to use a spreadsheet template in your service, there are a few design accommodations that you can make to improve the experience for users.

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Simon Worthington Simon Worthington Simon Worthington Simon Worthington

Why services suck at spreadsheets

We've seen the challenges that pop up when relying on spreadsheet templates and the resulting frustration from users when they are forced to grapple with submitting their data using one.

We've come to a worrying conclusion: asking users to fill out spreadsheet templates in the way we do it today does not meet user needs and should not be used as a design pattern in usable and accessible government services.

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Why no-one’s using your data management tool

Have you taken the time to carefully select a data management tool for your staff and organisation to use, but are finding that hardly anyone uses it and that the uptake is fairly low? This article aims to explore why this might be happening in order to help us understand what can then be done about it.

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Simon Worthington N Simon Worthington N

Personal data in Government is broken

Something is very wrong with personal data in Government. Citizens still submit their personal data using paper and pictures of letters, and services bear the burden of low-quality evidence. Why isn’t Government more joined up in it’s data sharing, what are the dangers, and how do we solve this problem once and for all?

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